Recovery process
Four controlled stages. At each one it is clear in advance what we do, what is required from you and what result we record.
The first review is based on the store address and the Google notification. Passwords are not needed at this stage.
Training scheme of the process. It does not show the status of a real account.
A clear course of action
Choose a stage to see the inputs, the area of responsibility and the result before moving on.
Starting point
We study the Google message, the store address and the history of recovery attempts. We clarify materials, access, the scope of the service and each party's responsibility.
The notification, a link to the website and the known account history.
An agreed work plan and a clear area of diagnostics.
Before the audit starts, it is clear which work is included in the chosen scope.
System check
We check the applicable items of the methodology and compare the website, product data, account settings and purchase path. We keep the discrepancies and evidence.
The necessary store data and answers to clarifying questions.
A report with priorities and the order of fixes.
Non-applicable checks and missing data are marked separately.
Working on the cause
We make the agreed changes or pass precise tasks to your developer if that is part of the chosen format.
Approval of changes and information that only the seller can confirm.
A log of completed actions and remaining tasks.
Fixes are made within the scope of the package, not automatically for every audit item.
Control of the result
We verify the result of the fixes and the store's readiness, help prepare a request if the action is available and review Google's response.
Confirmation of submission from the account owner.
The store's readiness to request a review.
Google determines the reinstatement decision and the review timeline.
We agree fixes and support before work starts. Preparing the store is not a guarantee of account reinstatement.
Responsibility without blurred zones
The roles are separated in advance: diagnostics, confirmation of facts and the platform's decision are not mixed.
01 · Diagnostics
02 · Confirmation
03 · Decision
Control before the next step
A pause is needed if the next step cannot be confirmed by facts. Choose a situation and we will show a safe action.
Legal details, actual shipping terms and the account history must be confirmed by the seller.
The change must be available to the visitor, the data source and the purchase scenario being tested.
If the action is unavailable or a waiting period applies, we keep the status and prepare the store without bypassing restrictions.
Briefly about how we work together
The answers relate to the work process. We define the exact scope of the task after reviewing the notification and the store.
Ask about your caseWith the store address, the text of the Google notification and the known account history. That is enough for the first review.
After the task is agreed and only to the systems needed for the chosen scope. Passwords are not shared in messages.
Depending on the format, we make the changes or pass precise tasks and acceptance criteria to your developer.
We agree the submission with the account owner. The request is sent after the fixes are verified and only if the action is available.
We record the result, analyze the wording of the response and determine the next applicable step within the chosen package.
First step without passwords
Send the store address and the text of the notification. We will define the starting situation, the applicable work format and what will really be needed next.
Review my case