Issue type and priority
We compare the wording of the notification with the account status and review history.
INITIAL CASE REVIEW
We will find what prevents Merchant Center from passing review
Describe your store and the Google notification. We will determine where to start, what data is really needed and which work format fits your case.
Scope of the first check
We show which parts of the website, product data and account need attention.
A clear next step
We suggest an audit, recovery or a targeted consultation without unnecessary scope.
MerchantRevive is an independent service. Google makes the final decision on account reinstatement.
Tell us about your case
Step 1 of 2Context:
The request could not be sent
Could not connect to the server. The data you entered is kept in the form: try sending again or email the request to audit@merchantrevive.com.
If your mail app did not open, copy the request and send it manually.
Request received
We have received your request and it is already being processed. First we will review the store and the Google message, then reply to the email address you provided.
A confirmation has been sent to your email. If you do not see it, check your spam folder.
AFTER YOU CONTACT US
What happens next
We look at the facts first and only then propose a scope of work. This helps you avoid paying for unnecessary actions and repeating the previous attempt blindly.
01
We read the notification in context
We check the wording, the level of restriction, the dates and the history of review requests.
02
We define the limits of the review
We highlight risk areas on the website, in product data, in account settings and in the purchase path.
03
We propose the next step
We explain what you can do yourself and where an audit or fix support is needed.
SECURE DATA SHARING
What you can send now
For the initial review we only need public information and the exact context. Sensitive data is discussed separately and only when necessary.
You can provide
- the store address and target countries;
- the exact text of the Google notification;
- the dates and number of previous reviews;
- a short list of changes already made.
Do not send
- passwords and two-factor authentication codes;
- passports and bank documents;
- full card or payment account details;
- supplier documents through a public form.
FIRST DIAGNOSTICS
We check connections, not a single symptom
A restriction often appears where the store's information, product data and account disagree. Switch the area to see the logic of the check.
Website and buyer journey
We look at whether a buyer can verify the seller, the offer terms and the final cost before paying.
seller details and contacts;
shipping, returns and payment;
price and availability on the page;
cart and checkout.
Data source and product pages
We compare key attributes with landing pages and check where the discrepancy appears.
identifiers and brand;
price, currency and availability;
shipping and target country;
links and images.
Settings and action history
We check the account status, previous requests and required actions that may have been left unfinished.
the exact status of the restriction;
target countries and programs;
history of reviews;
linked Google Ads.
THE ESSENTIALS
Before you submit a request
Answers about access, security and the outcome of the initial review.
audit@merchantrevive.com →Do you need access to Merchant Center for the initial review?
No. The store address, the exact text of the notification and the context of previous reviews are enough. If access is needed later, it is granted through an official invitation without sharing a password.
Can I send passwords and documents through the form?
No. We do not ask for passwords, two-factor authentication codes, passports, bank documents or supplier documents through a public form.
What happens after I submit a request?
A specialist compares the notification, the state of the store and the review history, asks for any missing details and proposes a suitable scope of work.
Does an audit guarantee account reinstatement?
No. An audit helps identify discrepancies and prepare a well-founded fix plan, but Google makes the final decision.
Can I start with diagnostics only?
Yes. After the initial review you can choose to implement the plan yourself, full recovery with agreed fixes, or a separate review of a complex situation.
FIRST STEP WITHOUT PASSWORDS
Start with the facts you already have
The store address and the wording of the notification will help define a sensible next step. Other details can be clarified after the initial review.